Legal notice, privacy & general terms and conditions

Legal notice

futurlabor - Institute for systemic future design

Owner: Susanne Rodemann-Kalkan
An der Bismarckschule, 30173 Hanover
Tel:  +49 511 60 74 90 30

VAT number: 26/121/25099

Responsible for content according to § 5 TMG and §55 RStV (V.i.S.d.P.):

 Susanne Rodemann-Kalkan (address as above), email:

European online dispute resolution platform

Since February 15, 2016, the EU Commission has provided a platform for out-of-court dispute resolution. As a consumer, this gives the opportunity to resolve disputes in connection with the online order without the involvement of a court. The dispute resolution platform can be reached at the external link

Liability for content

The content of our website was created with the greatest care and conscience. However, we cannot guarantee that the pages and content provided are correct, complete and up to date. As a service provider, we are responsible for our own content on these pages in accordance with Section 7 (1) of the German Telemedia Act. According to §§ 8 to 10 TMG, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Removal obligations or
Blocking the use of information according to general laws remains unaffected. However, liability in this regard is only possible from the time we become aware of a specific legal violation. As soon as we become aware of such violations, we will remove the relevant content and links immediately.

Liability for links

Our offer contains links to external websites of third parties, the content of which we have no influence on. For this reason, we cannot accept any liability for this content. The respective provider or operator is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time the link was created. No illegal content was discernible at the time the link was created. A permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement. As soon as we become aware of legal violations, we will remove such links immediately.


The content, works and information provided on the website are subject to German copyright law. The duplication, processing, distribution and any kind of use beyond the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are only permitted for private, non-commercial use. As far as the content on this page was not created by the operator, the copyrights of third parties are respected. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, please let us know. As soon as we become aware of legal violations, we will remove such content immediately.

General Terms and Conditions (GTC)

Terms of Service

1. Subject of the General Terms and Conditions (GTC)

The general terms and conditions (GTC) regulate the contractual relationship between the futurlabor - Institute for systemic future design (hereinafter referred to as futurlabor) and the client when using, paying and performing offered and agreed services. They apply to all business dealings with the customer and form part of the contract. Different terms and conditions of the client do not apply.

2. Conclusion of contract

A contract is concluded when the client places an order and futurlabor accepts the order. The order can be placed by the customer and the order can be accepted by futurlabor by sending an email, a written order or verbally by phone or personally.

3. Right of withdrawal

The client has a four-week written cancellation right after receipt of the order confirmation by futurlabor. This right of withdrawal expires if the coach provides the service in consultation with the client before the deadline or the customer has already used the service.

4. Place and time of activity

The provision of services usually takes place at the client's site or in the futurlabor consulting rooms. Exceptions can be individually agreed upon after consultation and mutual consent. The time and dates for services are agreed in the contract. The futurlabor only becomes active after the contract has been signed.

5. Liability and warranty

The futurlabor will carry out all commissioned services and work to the best of our knowledge and belief. All futurlabor documents, information, data and knowledge gained regarding the client, provided during the provision of the service, will be treated confidentially even after the end of the business relationship or the concluded contract and will not be made accessible to third parties.
The futurlabor is only liable for intent and gross negligence and in the case of legal liability only up to the amount of the order value.
The futurlabor provides the commissioned services on the contractually agreed date. It tries to keep this to the best of its knowledge and belief. If an appointment cannot be made by one of the parties, an alternative appointment will be arranged. Appointments that cannot be met by the client must be canceled no later than 48 hours before the appointment, so as not to be charged for half of the agreed fee.

6. Fee and terms of payment

For commissioned and rendered services, the respectively valid or agreed fees are due immediately upon receipt of the invoice. The client pays cash on the agreed date or transfers after receiving the invoice.


Our Data Protection Policy

Name and address of those responsible:

The person responsible within the meaning of the EU General Data Protection Regulation and other data protection regulations is:
futurlabor - Institute for systemic future design
Owner: Susanne Rodemann-Kalkan
An der Bismarckschule  4b
30173 Hanover

We respect your data!

We are pleased that you are interested in our website. The trust of all visitors and customers, the security of your data and the protection of your privacy are of central importance to us. We therefore treat your personal data in accordance with the applicable statutory data protection regulations and this data protection declaration. Personal data is information that can be used to find out your identity, such as your real name, address or telephone number.
If you view and use our website without registering or otherwise expressly providing us with any information, we process the data that is transmitted to us with every request from your browser (see "Protocol data" below). If you expressly provide us with personal data (e.g. via our contact form), this is only for the purpose of the request or the respective order. We would like to point out that data transmission on the Internet can never be fully protected against access by third parties. In the following we would like to explain in more detail which data we process when and for what purpose. It explains how our offered services work and how the protection of your personal data is guaranteed.

Legal basis for the processing of personal data

If we obtain the data subject's consent for the processing of personal data, Art. 6 para. 1 lit. a GDPR serves as the legal basis.
For the processing of personal data, which is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR as the legal basis. This also applies to processing operations that are necessary to carry out pre-contractual measures.
If processing of personal data is necessary to fulfill a legal obligation to which our company is subject, Art. 6 Para. 1 lit. c GDPR as the legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.
If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 lit. f GDPR as the legal basis for data processing.

Data deletion and storage duration

The personal data of the data subject will be deleted as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by European or national laws or other regulations to which the person responsible is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned regulations expires, unless there is a need for further storage of the data in order to conclude or fulfill a contract.

Your rights

You have a right to free information about the data we have stored about you and, if necessary, a right to correction, restriction of processing or deletion of this data. You also have the right to data portability. Finally, you also have the right to complain about the processing of your personal data by us to the data protection supervisory authority.
We would also like to point out that you will process your personal data in the future in accordance with the legal requirements in accordance with. 21 GDPR at any time. The objection can in particular be made against processing for direct marketing purposes.

Providing information

If you have any questions about the collection, processing or use of your personal data, for information, for the correction, blocking or deletion of data as well as for the revocation of any given consent or for objection to a specific use of data, please use the following email address. Address to us:

Log data

The automatic collection and storage of log data by the provider of the Internet services (provider) takes place because the processing of this data is technically necessary in order to display our website to you and to ensure stability and security. The log data includes the following information:
Date and time of the respective request
Internet address (URL) that was requested
URL that the visitor visited immediately before
Browser and language used
Operating system used and its interface
IP address and host name of the visitor
Access status / http status code
Amount of data transferred each time
The transmission of this data to us takes place automatically and cannot be assigned to you personally with a reasonable amount of effort. The legal basis for processing this data is our legitimate interest in accordance with Art. 6 Paragraph 1 Sentence 1 lit. f GDPR, because this data processing is necessary for the operation and display of the website. The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended. The collection of the data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. There is consequently no possibility for the user to object.


You might find that our website places a small data file – a cookie – on your computer. This is solely to improve the user experience (for example: to not show you the same pop-up twice). They are not used to identify you personally. You can delete them as you wish.

SSL encryption

For security reasons, our website uses SSL encryption (Secure Sockets Layer). This protects transmitted data and cannot be read by third parties. You can recognize successful encryption by the fact that the protocol name in the status bar of the browser changes from "http: //" to "https: //" and that a closed lock symbol is visible there.

Web hosting via

We use the services of UD MEDIA GMBH, Kölner Strasse 28, D-41812 Erkelenz ("UD Media") for web hosting for our websites and have concluded a contract for order processing in accordance with Art. 28 GDPR with Further information is available in the data protection declaration from at The legal basis is our legitimate interest in the operation and maintenance of the operational security of this website in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR.

Google Web Fonts

This website uses so-called web fonts provided by Google. This is done so that fonts can be displayed consistently. When you visit a page, your browser loads the required web fonts into your browser memory. For this purpose, your browser must connect to Google's servers in the USA. This gives Google the information that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If your browser does not support Google Web Fonts, a standard font will be used by your computer.
Further information on Google Web Fonts can be found at and in Google's privacy policy:

System and information security

We secure our website and our other systems through technical and organizational measures against loss, destruction, access, modification or distribution of the stored data by unauthorized persons. Despite controls, however, complete protection against all dangers is not possible. Simply by connecting to the Internet and the resulting technical possibilities, no guarantee can be given that content and the flow of information will not be viewed and recorded by third parties.

Objection to unauthorized advertising by email

As part of the imprint obligation in accordance with § 5 TMG, we have published general contact details and an e-mail address on our website. We hereby object to the use of this contact data for the unsolicited sending of information material, advertising or spam mails, which we have not explicitly requested.

Status of the data protection declaration: May 24, 2018